Why my TPG mobile data not working?
Check that your device’s network mode is set to automatic. If you have a 4G device in a 4G coverage area but you are only able to connect to 3G or 2G, make sure that 4G is switched on. Try your SIM card in another phone.
How long does TPG take to activate?
Once the nbn™ technician completed the installation, it may take up to 24 hours to activate your service. You will receive an email and SMS notification from TPG when your service is active. To help you to prepare for your upcoming installation appointment, this booklet explains what to expect during the installation.
How do I activate my TPG SIM?
How to Activate Your TPG Mobile Sim Card
- Log in to TPG My Account.
- Go to Dashboard then click on Get Started.
- A new mobile number will activate within 48 hours.
- If you’re porting your mobile number to TPG, make sure that it is still active.
- You will receive a Pre-Port SMS on the SIM with your current mobile provider.
How do I register my TPG data plan?
- Visit TPG at the respective locations with your original ID document to sign up.
- To find the nearest TPG shops around you, simply SMS to 1218. This service is free and is only applicable to TPG customers.
How long is Internet activation?
Your Gateway or modem may take up to 10 minutes to be ready to activate.
How long does TPG take to connect Internet?
Broadband Off-Net and ADSL2+ installation process takes 3 – 5 working days. ADSL2+ with Home Phone installation process takes 10 – 20 working days. Registration – Allow 1 working day. TPG receives the completed ADSL Registration form and verifies that the customer has completed all relevant sections.
How can I use TPG data in Malaysia?
No application is required. Just recharge your TPG Main Wallet to access roaming data at the 124 destinations. Our rates are charged every 10MB of data usage according to destinations.
How do I activate mobile data on my TPG mobile?
You will see a table with various features/services conditions of your TPG Mobile. Go to GPRS (data), and then click See Further Information under Desired state Select Enable under the Desired state, and you will be presented with the terms and conditions to activate Mobile Data
Can I cancel my existing service after TPG network activation?
Do not cancel your existing service, as it will be cancelled automatically once the new service under TPG network is activated.
How do I update my personal data in TPG mobile?
To update personal data, such as your address or identification details, please fill in the Change of Personal Data Request Form and email it to [email protected]. Your request must be sent from your registered email address for your account. Please ensure that you include the following supporting documentation:
How do I connect to the TPG mobile network?
To connect to TPG’s network: Pop out the right size SIM card for your mobile device and then insert it into your device. Please ensure the network is 4G and/or VoLTE. Follow the instructions below to access your APN settings on your mobile device: Your TPG Mobile service is now ready to use!