How do I contact Microsoft billing?
Call us at 866-425-4709 for expert help and support.
How do I speak with a live person at Microsoft?
Messaging with Support
- Log into the Conversational Cloud.
- Expand the Connection Area by clicking the three 3 vertical dots on the right of the browser.
- Click on the message icon to contact LivePerson.
- Start messaging.
How do I contact Microsoft for unauthorized purchases?
After you made the necessary changes, so no unauthorized purchases can be made in the future, go to https://support.xbox.com/contact-us to start trying to contact the support.
How do I dispute a charge on Microsoft?
If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion.
How do I get a refund from Microsoft unauthorized purchase?
As the Ambassadors have stated previously, it would be best to see if these charges are reflected in your or a family member’s Microsoft account by checking the purchase history. If you do find them, then you may request a refund using the webform and stating that they are unauthorized.
How do I get a refund from Microsoft charges?
If you bought it from us, go to Services & subscription. If you’re eligible, you’ll have an option to cancel the subscription immediately and get a refund. We’ll issue the refund immediately, but it can take a few days for your payment provider to process it.
Why do I have a Microsoft charge on my bank account?
From what I have understood through Microsoft and my bank is that a pre-auth charge is what Microsoft does to ensure that you have the funds in your bank account before the purchase goes through. Once the purchase itself has cleared your bank account the pre-auth charge should return.
How do I send an email to Microsoft?
How to Send Email to Microsoft
- Go to the Microsoft website (see Resources). Video of the Day.
- Scroll to the bottom of the page and click on “Contact Us.”
- Click on “E-mail Us.”
- Click on “Product Sales & General Inquiries.” Fill out the form on the following page, then click on “Submit.” Tip.
What can I do about unexpected charges from Microsoft?
Before you contact us, check out the Unexpected charge troubleshooter, or review the steps below.
- Sign in to your Microsoft account order history.
- Compare your account with the charge in question and review the common causes list below.