How do I reset my TWC login?
Please contact Unemployment Benefits Services Support toll-free at (866) 274-1664 to reset your password.
How do I access my TWC account?
Create a TWC Internet User ID or logon with your existing TWC Internet User ID. Enter the employer’s TWC tax account number for the account you wish to view. To request access to more than one account number, select the Request Employer Access link from the My Home page and enter the additional account number(s).
What is the best time to call TWC unemployment?
If none of these resources answer your questions, continue calling the TWC UI Tele-Serv at 1-800-558-8321. The best time to call is the end of the week. Tele-Center lines are busier early in the week.
How do I talk to a live person at Texas unemployment?
Automated phone service options:
- Tele-Serv phone number & hours.
- Call: 800-558-8321.
How do I unlock my Texas benefits account?
If you are unable to reset your password online, please do one of the following:
- Call 2-1-1 or 1-877-541-7905. After you pick a language, press 2.
- Go to an HHSC benefits office. You will need to show us proof of your identity, such as a driver’s license or other photo ID.
How do I restart my unemployment claim in Texas?
How to stop or restart your benefits. In order to receive your unemployment benefit, you must log into your state department of labor account and recertify your claim every week. You’ll answer questions about how much time you worked or any wages you earned that week.
How do I request a call back from unemployment in Texas?
Call a Tele-Center at 800-939-6631 to speak to customer service staff.
Will Texas reinstate unemployment benefits?
Pandemic Unemployment Assistance (PUA) – The PUA program, designed for freelancers, gig workers and independent contractors or those that generally don’t qualify for regular state unemployment, has been extended by another until September 6th, 2021 (week ending Sep 4th in Texas).
How do I claim my unemployment back pay in Texas?
Tele-Serv. If you request benefit payment using Tele-Serv by calling 800-558-8321, select Option 1, the Tele-Serv automated system will ask you if you want to request payment for your backdated weeks. Select “yes” and answer the certification questions like you did for the other claim weeks you requested payment.
How do I know if my unemployment claim was approved in Texas?
You can check your claim status online at Unemployment Benefits Services or call Tele-Serv at 800-558-8321. We use information from you and your last employer to determine if you qualify. TWC sends your last employer a letter with the reason you gave for no longer working there.